A

ADA COMPLIANCE

Roger Dean Stadium is a completely ADA accessible facility. Disabled guests may enter the facility through any of the main gates (A, B or C). Parking spaces are available along Main Street (in front of the ticket office), in front of both of the stadium grass parking lots (Parkside Drive and Stadium Drive), and also in the Abacoa parking garage across the street from Roger Dean Stadium (across Main Street). All restrooms are also ADA friendly. If you require an accessible seat, notify the Roger Dean Stadium ticket office at (561) 630-1828 or upon purchase of tickets.

ADDRESS

The address for Roger Dean Stadium is 4751 Main Street, Jupiter, Florida 33458.

ALARMS

In the event of a fire or emergency alarm, please direct your attention to the video board for an important message and/or the direction from Roger Dean Stadium staff members. Follow the Emergency Evacuation instructions, remain calm and do not run. 

ALCOHOL MANAGEMENT

No alcoholic beverages may be brought into or taken out of Roger Dean Stadium. Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. There is a limit of two alcoholic beverages per person, per purchase.

ANIMALS

No animals are allowed on Roger Dean Stadium grounds, with the exception of trained assist animals for our disabled guests and scheduled approved promotional events (Dog Days).

AUTOGRAPHS

Fans can obtain autographs before and after games and workouts. Players and field staff do not sign during the game due to professional baseball rules.

AUTOMATIC TELLER MACHINE (ATM)

There is an ATM (PNC Bank) located outside the stadium adjacent to the last ticket window at the ticket office. A second ATM (PNC Bank) is located along the first base side of the concourse near the First Aid room. A third ATM (BB&T Bank) is located along the third base side of the main concourse, across from Gate A.

B

BABY CHANGING STATIONS

Baby changing stations are located in both the men’s and women’s restrooms at Roger Dean Stadium. All restrooms are located in the main concourse along the third base side, first base side and behind home plate.

BAGS/BACKPACKS

For your safety, any and all bags will be subject to search by a Roger Dean Stadium employee prior to entrance to the facility.

BANNERS

Signs or banners are not allowed in the stadium, unless otherwise approved in advance by Roger Dean Stadium management.

BATS

For your safety, no bats are allowed into the stadium, unless otherwise approved in advance by Roger Dean Stadium management.

BATTING PRACTICE

Early entry to watch batting practice is available for $5 for general admission or $30 for the VIP on-field experience, which includes lanyard, field access and water or soda. General admission can be purchased online; VIP can be purchased over the phone or in person at the ticket office. Batting practice can be cancelled at any time by the teams with no prior notification given to Roger Dean Stadium. Batting practice is at the sole discretion of the teams and their management. In the event of a cancellation, we can reschedule for another date or issue a refund. If purchased online, Roger Dean Stadium can only refund the amount of the ticket and cannot refund any fees applied at the purchase point. For more information, contact the ticket office at (561) 630-1828.

BLEACHERS

The bleachers are located in the outfield on the third base side of the stadium, adjacent to the field.

BULLPEN CLUB

Located behind the Cardinals bullpen in right field, enjoy drink railings and four-top tables with an all-you-can-eat grab-and-go menu including hamburgers, Dean Dogs, Italian sausage, bratwurst, peanuts, popcorn, dessert, Pepsi soft drinks and bottled water. Vegetarian options are also available. Available as a season ticket package or for groups of 16 or more. Please call (561) 775-1818 for more information.

C

CAMERA/VIDEO RECORDERS

Fans are permitted to bring cameras and video recorders into the stadium, provided they are for personal use only. All cameras/video recorders are subject to be searched upon entering the stadium. The taping of any game footage is strictly prohibited by professional baseball. Tripods and monopods for photographic equipment are not permitted in the stadium.

CAPACITY

Roger Dean Stadium features reserve box, bleacher, bullpen club and luxury suite seating. The stadium can accommodate approximately 7,100 guests. The stadium has approximately 6,830 seats (not including standing room only).

CARRY-IN ITEMS

Outside food, drink and coolers are prohibited from being brought into the stadium. Other items not allowed to be brought in the stadium include drugs, drug paraphernalia, broom sticks, offensive signs, political signs, fish nets, large plastic bottles over 600 ml (no matter what the contents) and projectiles that can cause injuries or disruption of the game.

CASSIDY COOL ZONE

Located along the right field line, overlooks the playing field and is a great area to enjoy a pre-game meal while watching batting practice. For more information or to reserve the Cassidy Cool Zone, contact the Roger Dean Stadium Group Ticket Department at (561) 630-1828.

CELLULAR TELEPHONES

Cellular telephones are permitted within Roger Dean Stadium, provided that their use does not interfere with other guests and their enjoyment of the game/event.

CHARITY

The official charity of Roger Dean Stadium is the Cardinals/Marlins Fund. The Cardinals/Marlins Fund seeks to provide financial assistance to local nonprofit organizations that encourage the participation of young people in sports and other physical fitness activities.

CHILDREN'S ENTRY INTO PARK

Any child (under age 2) entering the park without a ticket must share a seat with the accompanying adult. All other children must be accompanied by a parent or guardian.

COMMENTS/SUGGESTIONS

Roger Dean Stadium encourages guests to share their comments and/or suggestions. It is our goal to make Roger Dean Stadium a safe and enjoyable place for all of our guests. Please speak with any Roger Dean Stadium front office member or visit the Palm Beach Post Information Booth. Guests may also mail written comments/suggestions to: Roger Dean Stadium, ATTN: Event Services, 4751 Main Street, Jupiter, FL 33458 or e-mail them to EventInfo@RogerDeanStadium.com.

CONCESSIONS/CATERING

Delaware North Companies is the food service provider for Roger Dean Stadium and all events hosted on the complex. For any food service inquiries, contact Geoff Zimmer at (561) 799-3805.

CONCESSION STANDS

There are two concession stands - Triple Play Eatery and Hot Corner Grille - on the third base side of the stadium. There are three concession stands – the Island Grille, the Island Bar and Home Plate Pizza - behind home plate. Lastly, there are two concession stands - the MVP Grille and the Grand Slam Express - on the first base side. They are all located on the main concourse. Food and beverage is also available on the party deck from time to time. Portable stands are scattered throughout the facility. Specific items are also vended in the seating area.

CORPORATE PARTNERSHIPS

Roger Dean Stadium takes all of their corporate partnerships very seriously. We believe in a proactive approach to partnerships through active engagement. For more information about Corporate Partnerships, contact Katherine Deal at (561) 630-1848.

CUSTOMER SERVICE

Roger Dean Stadium’s mission is to provide our guests with a safe and enjoyable experience while they are here at the facility. Please direct any and all customer service comments/suggestions to Kyle Schafer at K.Schafer@RogerDeanStadium.com.

D

DESCRIPTION

Roger Dean Stadium is a $28 million Spring Training complex/facility specially designed to house two Major League Baseball organizations. The complex is a state-of-the-art facility. Roger Dean Stadium is the only facility in the country to host two Minor League Baseball organizations (Jupiter Hammerheads/Palm Beach Cardinals), in addition to the two Major League Baseball teams.

DESIGNATED DRIVER

The management of Roger Dean Stadium asks if patrons are drinking at the stadium that they not drive. Fans should bring a designated driver or find other means of transportation to make their way home. If a cab is needed for an inebriated fan, contact the main office so arrangements can be made.

DIMENSIONS

The dimensions for Roger Dean Stadium are as follows - left field (330 feet), left-center field (355 feet), center field (400 feet), right-center field (350 feet) and right field (325 feet).

DRINKING FOUNTAINS

There are drinking fountains located throughout the concourse near the restrooms on the first and third base sides and behind home plate.

DONATIONS

Roger Dean Stadium is happy to help non-profit groups and their fundraising efforts through donations whenever possible. Due to the high volume of request received each week, we ask that you follow our guidelines, listed in further detail on our Donations page under the Community tab, and provide us with, at minimum, 8 weeks advanced notice.

E

EMERGENCY CALL REGISTRATION

Physicians and other fans that may be expecting emergency phone calls should leave their name at the Palm Beach Post Information Booth. They will then be contacted by one of the Roger Dean Stadium staff members.

EVENTS

Roger Dean Stadium is more than just a stadium. It can be rented out for the day to host a company picnic, meeting, fundraiser, graduation ceremony, wedding or private function. The stadium regularly hosts over 50 outside events each year. The facility also hosts two of the largest high school baseball tournaments in the country each year - the USA Baseball Junior Olympic Tournament and the Perfect Game/World Wood Bat Association Championship.

F

FAN INTERFERENCE

Any fan that touches, attempts to touch, or generally interferes with a ball in play or a player during a game will be subject to immediate ejection.

FAN MAIL

Please address all letters to the players as follows: Player's Name / Team They Play For / Roger Dean Stadium / 4751 Main Street / Jupiter, FL 33458

FIRST AID

The Jupiter Medical Center First Aid room is located on the first base side in the main concourse next to the advanced ticket windows. The Jupiter Medical Center First Aid staff is regularly stationed in the stands throughout the games/events. In the event that medical assistance is needed, contact any Roger Dean Stadium staff member. All of the Jupiter Medical Center First Aid staff members are certified EMTs and experienced to handle most medical situations.

FOULED BALLS/BATS

The holder of each ticket assumes all risks and danger from the action of the players, coaches and officials on the field before, during and after the actual occurrence of the event. Such risks and dangers include, but are not limited to, being injured by objects such as balls, bats, bases, helmets and promotional items that are thrown, batted, kicked, shot, tossed, etc. from the field of play, bullpens, dugouts and other areas on the stadium grounds. The ticket holder voluntarily agrees Roger Dean Stadium, Jupiter Stadium, LTD., JS Stadium, Inc., the Town of Jupiter, the Abacoa Development Company, Aries Land Acquisition, L.L.C., Palm Beach County, Florida State League of Professional Baseball Clubs, Inc., Palm Beach Cardinals, L.L.C. and the respective employees, officers and agents of all the above, St. Louis Cardinals, L.P., and its wholly owned subsidiaries Palm Beach Cardinals, Miami Marlins, L.P., and its wholly owned subsidiaries and Jupiter Hammerheads, and the respective employees, officers and agents of all the above, are expressly released by the ticket holder from any claims arising from such causes.

FRONT OFFICE STAFF

Anyone wishing to learn more about the front office staff should visit the Front Office Staff page at www.RogerDeanStadium.com or send an e-mail requesting information to F.Desk@RogerDeanStadium.com.

G

GAME TIME

Fans are allowed into Roger Dean Stadium one-and-a-half hours before the game to watch batting practice during Spring Training and one hour before the game during the Florida State League season.

GROUPS

Anyone wishing to reserve tickets for groups of 15 people or more should contact Alex Inman at (561) 630-1855 or e-mail A.Inman@RogerDeanStadium.com.

H

HANDICAPPED ACCESS

Handicapped access ramps are located at each end of the reserved seating areas on the first and third base sides.

HANDICAPPED ASSISTANCE

Assistance is provided upon request from the greeters located at each gate or by visiting the Palm Beach Post Information Booth.

HANDICAPPED DROP-OFF

The handicapped drop-off area is located directly in the front of the stadium outside of Gate B.

HANDICAPPED PARKING

Parking is available directly in front and along the side of the stadium (Main Street), as well as in the Abacoa parking garage (west of the stadium) and the front of both grass parking lots (Parkside Drive and Stadium Drive).

HANDICAPPED SEATING

Wheelchair accessible seating is located in the following sections: 101, 102, 110-116, 123 and 124. Please notify the Roger Dean Stadium ticket office at (561) 630-1828 or upon purchase of tickets.

I

INCIDENT REPORT

In the case of any incident, a Roger Dean Stadium staff member will fill out the appropriate incident report along with the guest(s) involved. The guest(s) involved have the opportunity to obtain a copy of the incident report, if so desired.

INFORMATION BOOTH

The Palm Beach Post Information Booth is located on the concourse behind home plate across and to the left of Gate B (directly across from the main office door).

INTERNET

Roger Dean Stadium can be found on the Internet at www.rogerdeanstadium.com. The Jupiter Hammerheads and Palm Beach Cardinals have separate websites, www.jupiterhammerheads.com and www.palmbeachcardinals.com, respectively.

K

KIDS’ AREA

The Velocity Community Credit Union Kids’ Area is located along the third base side of the concourse and includes a speed pitch, batter-up inflatable and large inflatable slide. Each area is one ticket per turn, and tickets can be purchased at the Palm Beach Post Information Booth.

L

LOCATION

Roger Dean Stadium is located on approximately 110 acres within the Abacoa community. Abacoa is located on Donald Ross Road, approximately a quarter-mile east of Interstate 95. Roger Dean Stadium’s address is 4751 Main Street, Jupiter, FL 33458.

LOST AND FOUND

The lost and found is located at the Palm Beach Post Information Booth located on the main concourse.

LOST GUESTS OR COMPANIONS

People searching for lost guests or companions while at the stadium should be directed to the Palm Beach Post Information Booth.

M

MANAGEMENT

Roger Dean Stadium is managed by Jupiter Stadium, Ltd., a partnership between the Miami Marlins and the St. Louis Cardinals.

MASCOTS

Roger Dean Stadium serves as home to two mascots for the Florida State League season. Hamilton R. Head is a hammerhead shark and is the mascot for the Jupiter Hammerheads. Robbie the Redbird is a Cardinal and is the mascot for the Palm Beach Cardinals.

MERCHANDISE

The team store is located on the concourse behind home plate. During Spring Training, portable souvenir carts will also be set up around the stadium, along with a discount tent located outside of the team store by Main Street. During Spring Training, the team store opens each morning at 9 a.m. and remains open until a half-hour after the game. During the Florida State League season, the team store opens on game days one hour before the scheduled game time and remains open until the conclusion of the game.

MISSION STATEMENT

Our mission at Roger Dean Stadium is to provide our guests with the very best sporting and entertainment experience possible. In doing so, we must maintain the highest standard of customer service, focusing on professional attitude, appearance and prompt service with the objective that our guests will receive lasting memories and a desire to return.

O

OFFICE HOURS

The administrative office for Roger Dean Stadium is open regularly Monday through Friday from 9 a.m.-5 p.m. During Spring Training, office hours are 9 a.m.-5 p.m. daily.

ON-FIELD ACCESS

Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any unauthorized person on the field will be removed from the stadium and may be prosecuted for trespassing.

OPEN DATE

Roger Dean Stadium opened on February 28, 1998. The first game played was between the St. Louis Cardinals and the Montreal Expos, with the Cardinals defeating the Expos 5-0 in front of 6,889 fans.

OUTSIDE FOOD/BEVERAGE

There will be no outside food or beverages allowed inside Roger Dean Stadium. No outside bottles, cans, coolers, etc. may be brought inside of the facility. Exceptions will be made for those with specific medical needs or items needed for infants and small children. Delaware North Companies, the food service provider for Roger Dean Stadium, will make every effort to accommodate our guests’ preferences.

OWNERSHIP

Roger Dean Stadium is owned by Jupiter Stadium Limited, a partnership between the Miami Marlins and the St. Louis Cardinals.

P

PAGING

Requests for paging are only honored when a situation has been confirmed to be of an extreme medical emergency. The stadium staff will deliver a message to the guest at their seat location, if known. If necessary, a public-address-system announcement requesting the fan to report to the Palm Beach Post Information Booth will be made.

PEDDLERS/VENDING/FREE SPEECH ACTIVITY

Unauthorized peddling or vending is not allowed on Roger Dean Stadium property.

PETS

Pets are not allowed inside Roger Dean Stadium with the exception of Dogs Days during the Florida State League season, which occur the last Saturday of every month. However, all service animals are welcome at any time.

PHONE NUMBER

The main phone number for Roger Dean Stadium is (561) 775-1818. The extension for the administrative office is 3029.

POLICE

The Jupiter Police Department has police officers posted throughout the stadium in case of an emergency during Spring Training and larger events.

PRACTICE FIELDS

Roger Dean Stadium has 12 practice fields on the complex. There are six practice fields for each the Miami Marlins and the St. Louis Cardinals. Miami Marlins’ practice fields are numbered 2 through 7, and the St. Louis Cardinals’ practice fields are numbered 1 through 6.

PRESS AREAS

There is a pressroom in both the Cardinals and Marlins clubhouses, which are used by the media during Spring Training. During the Florida State League season, the press will use the press box located behind home plate. Media credentials must be obtained in advance.

PRESS BOX

The press box is located on the second level behind home plate and accessible via the elevator that is located in the suite lobby behind home plate on the concourse level. Proper credentials are required.

PROGRAMS

Programs are available throughout the concourse at booths or in the stands from vendors. The price for programs is $6 during Spring Training and free during the Florida State League season.

PROMOTIONAL ITEMS

Each guest eligible to receive a promotional item must have a valid game day ticket and pass through the turnstile to receive the item. Promotional items are distributed one per person, not per ticket.

PUBLIC ADDRESS ANNOUNCEMENT

For any guests’ Public Address Announcements, please visit the Roger Dean Stadium main office. All guests’ announcements will require a donation to the Cardinals/Marlins Fund, due at the time of the request.

PUBLIC TELEPHONES

There are no public telephones located in the stadium or outside of the stadium. In the event of an emergency, and a phone is needed, please go to the main office and one will be provided.

R

RAINOUTS

Spring Training tickets purchased from Roger Dean Stadium, online through Tickets.com or by phone may be exchanged for any remaining games for the home team of your original purchase (based on availability). Exchanges can be made in person through the Roger Dean Stadium ticket office or by phone, (800) 352-0212. In the event an alternate game cannot be found, a refund can be issued upon request. All refund requests must be received by May 31, 2018. A refund can be requested by the following methods: Phone: (800) 352-0212; e-mail: customerservice@tickets.com; in person: Stadium ticket office. Tickets purchased from any other vendor (i.e. StubHub) must be handled by the vendor from whom you purchased. In the case of a postponement or cancellation due to rain of a Florida State League game, guests may bring their ticket stubs to the ticket window and exchange them for any other game that season. No refunds will be issued.

For Group Ticket refunds, Roger Dean Stadium will work directly with the respective group leaders and handle refunds accordingly. Group tickets will not be allowed to be exchanged at the Roger Dean Stadium Box Office. Please contact your group leader for more information.

RE-ENTRY

Due to new security protocols handed down from Major League Baseball, re-entry into Roger Dean Stadium is not permitted. However, re-entry may be granted in extreme emergencies or special circumstances. Re-entry is at the discretion of Roger Dean Stadium staff.

RESTROOMS

There are three women’s and three men's restrooms located throughout the concourse, one on each of the first and third base sides and one behind home plate. Several changing tables can be found in each restroom. All restrooms are handicapped accessible.

ROGER DEAN

Roger Dean Stadium is named in partnership with Roger Dean Chevrolet, a family-owned West Palm Beach Chevrolet dealer since 1965.

S

SCHEDULES

Spring Training and Florida State League schedules are available at the Palm Beach Post Information Booth.

SMOKING POLICY

There is no smoking (includes cigars, e-cigarettes, vapors, etc.)  in the seating area, luxury suite area and the party tent area at Roger Dean Stadium. Smoking is only permitted on the concourse on the lower level.

SPECTATORS ON THE PLAYING FIELD

Spectators are not permitted on the field. Spectators also are not permitted to throw anything onto the field. Fans that violate this ordinance will be arrested and prosecuted.

STANDING ROOM ONLY

Standing Room Only (SRO) tickets limit the ticket holders to stand within the designated areas throughout the seating area - marked by yellow paint and marked “Standing Room Only”.

T

TEAM STORE

(See Merchandise)

TELEPHONES

(See Public Telephones)

TICKET OFFICE

The ticket office is currently open during the following hours: Monday through Friday from 9 a.m.-5 p.m., and on Saturdays from 10 a.m.-2 p.m. During Spring Training, the ticket office will be open every day from 9 a.m. to 5 p.m. During the Florida State League season, the Ticket Office is open Monday through Friday from 10 a.m. to 8 p.m., Saturday from 1 p.m. to 8 p.m., and Sunday from 12 p.m. to 3 p.m.

TOURNAMENTS

Roger Dean Stadium is host to over 20 high school, amateur and men’s league baseball tournaments throughout each year. All tournaments have the opportunity to play on the same field the MLB players do during Spring Training (based upon availability and time of year). For more information about hosting your tournament at Roger Dean Stadium, call Kyle Schafer at (561) 799-1389 or e-mail K.Schafer@RogerDeanStadium.com.

TOURS

Tours are done at 10:30 a.m. and 10:35 a.m. daily and require 48 hours’ notice. We ask for a $5 donation to the Cardinals/Marlins Fund. Day of game tours are not available. To inquire about stadium tours, contact the main office at (561) 775-1818.

TOWING SERVICE

If towing assistance is needed, contact the main office at (561) 775-1818.

TRESPASSING

Any fan venturing onto the playing field before, during or after a game will be subject to criminal prosecution and/or fines.

TROLLEY SERVICE

Roger Dean Stadium provides a free trolley service to shuttle fans from one side of the complex to another during spring workouts only. The trolley service is not available during games and is subject to cancellation at the stadium’s request.

U

UMBRELLAS

Umbrellas may be brought into the stadium. However, due to safety reasons, they may not be opened in the seating area.

UNAUTHORIZED TRANSMISSION OF GAME

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any baseball game or exhibition game conducted in the park unless expressly authorized by the Miami Marlins, St. Louis Cardinals, Jupiter Hammerheads or Palm Beach Cardinals.

USHERS

Ushers are stationed throughout the seating area for the guests’ convenience. They are there to help all guests with any questions or concerns before, during and after the games/events.

V

VIDEO BOARD

The Roger Dean Stadium video board is located in left-center field. For any guests’ special group and/or birthday announcements, contact the Roger Dean Stadium main office 48 hours in advance. All guests’ messages/announcements will require a donation to the Cardinals/Marlins Fund, due at the time of the request.

W

WEAPONS

Weapons of any kind are not permitted in Roger Dean Stadium.

WI-FI

Complimentary Wi-Fi is available throughout the main concourse.

WHEELCHAIR ASSISTANCE

Fans are encouraged to bring their own wheelchairs but, when available, the stadium will provide wheelchairs for disabled fans on request. If you are in need of assistance, contact the ushers located at the gates or go to the Palm Beach Post Information Booth.

WORKOUTS

During the Spring Training months, the Miami Marlins and St. Louis Cardinals have workouts open to the public on the back practice fields. The time of the workouts is determined by the two Major League organizations and subject to change without notice. For more information about spring workouts, contact the main office at (561) 775-1818 or f.desk@RogerDeanStadium.com.